1. Refund Eligibility

We strive to offer the best possible experience to our users. However, there may be circumstances where you are not completely satisfied with your purchase. In such cases, you may be eligible for a refund, but only under the following conditions:

• The item is "Not as Described" or Malfunctions: If the product you received does not match the description provided on our website or does not function as intended (e.g., broken code, errors, or failure to perform basic functions), you may be eligible for a refund.
• Security Vulnerability: In cases where the item has security flaws or vulnerabilities that pose a risk to the safety of your website or app, we will accept a refund request.
• Promised Item Support Not Provided: If the support promised with the product (for example, bug fixes or technical assistance) is not delivered as stated, you may request a refund.
• Items Not Downloaded: If you have purchased an item but have not yet downloaded it, you are entitled to request a refund if the item is not as described or malfunctions.

These eligibility conditions ensure that you are not stuck with a product that does not meet your expectations or needs, and they protect the quality and integrity of our offerings.

2. Submitting a Refund Request

To submit a refund request, please contact our customer support team via email or through the contact form provided on our website. Once we receive your request, we will carefully review the details and assess whether your claim meets our refund criteria.

Our team will respond as soon as possible with the next steps, whether that involves offering a full refund, providing a replacement, or suggesting an alternative solution. We aim to resolve any issues as quickly as possible, ensuring that your experience with Softnizant remains positive.

3. Reasons That Do Not Entitle Customers to a Refund

While we are committed to helping our customers, there are specific reasons for which we cannot process refund requests. These include:

• You no longer want the item after downloading it: Once you have downloaded the product, a refund will not be granted simply because you no longer want it. This policy is in place to protect our intellectual property and prevent misuse of digital products.
• The item did not meet your expectations or perceived quality: Refunds are not provided for personal preferences or expectations that differ from what was described on the website. Our products come with detailed descriptions and documentation to ensure users know exactly what they are purchasing.
• Change of mind: If you change your mind after purchase, unfortunately, we cannot offer a refund. We encourage customers to carefully review the product description, features, and reviews before purchasing.
• Mistaken purchase: If the wrong product is purchased (for example, purchasing an unsupported version), we will not be eligible for a refund unless there was an error on our part.
• Insufficient expertise to use the item: We cannot issue a refund if the item was purchased but cannot be used due to lack of knowledge or expertise. We provide extensive documentation, tutorials, and customer support to assist you in utilizing our products.
• No longer access the item because it has been removed: Once a product has been removed from the store due to expiration or other reasons, access to it will be discontinued, and refunds will not be provided.
• Product purchase was made over 180 days ago (for CodeCanyon supported items) or over 30 days ago (for CodeCanyon unsupported items): Refund requests made beyond this period will not be entertained, as we are unable to verify purchases that occurred too far in the past.li>
• Product purchase was made over 180 days ago (for CodeCanyon supported items) or over 30 days ago (for CodeCanyon unsupported items)

These exclusions are in place to ensure that refunds are granted only in valid situations. They help protect both the customer and Softnizant from misuse or unrealistic expectations.

4. Contact Information

If you believe you are eligible for a refund or have questions regarding this policy, please contact us at:

Email: support@softnizant.com

Contact Number: +91 88253 94752

We value customer feedback and encourage you to reach out with any concerns. Our support team is available to guide you through the refund process or assist with any other inquiries you may have.